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Terms Of Use


Payment Options: Betty's accepts Visa, MasterCard and PayPal at Betty's check out. An account with Pay pal is required to use their service. You may also call the live support line - Monday to Friday, 10AM-6PM Pacific Standard Time, or ask for a call back either by email sales@bettys.ca or by calling and leaving a message indicating a preferred callback time on our customer service support line (604) 628-4698.

Personal cheques and C.O.Ds are not accepted but as an alternative, we accept direct email bank transfers and money orders. Please make money orders payable to Betty's Essentials and mail to:
  • Betty's Essentials
  • 7670 Horne Street
  • Mission, BC
  • V2V 3Y9

Shipping and Handling: We attempt to carry all sizes and colours but sometimes may not have all items in stock. If the item you ordered is not in stock, it will take an additional 7-14 days to ship. In stock items will be shipped within 24 hours not including holidays and weekends. Shipping charges are calculated on the check out page with a variety of delivery options and pricing.

Note on special discount offers - When free shipping is offered, the order is shipped via regular Canadian ground service with Canada Post. See Returns and Warranties on all orders shipped free.

Warranties and Returns: Betty's warranties all items under the following conditions: If your purchase is defective simply return the item to the address supplied on the invoice within 15 days of receipt of merchandise with a copy of the invoice and instructions to return or exchange for another item. The return item must be in new condition, with all tags attached, and in the original packaging it was shipped in. Please note, we do not credit the original shipping charges. Regular shipping charges are deducted from amount credited on returned orders processed under "free shipping" offers.

Intimate Garments: such as all garments with crotch as defined by law (panties, briefs, panty girdles, bottoms) cannot be taken back once tried on or worn. Same health regulations govern opened and tried on stockings, stay-ups, tights and socks. Betty's offers a full refund (less shipping) for unopened or defective leg fashions. Please pay close attention to size when ordering your intimate Betty's item. Special, Custom and Hand Dyed orders: These items are non refundable unless defective. Hand dyed garments are non refundable for defect of colour as hand dyeing is unique and not resale able.

For questions, suggestions, or comments, please send email to: customerservice@bettys.ca